FREQUENTLY ASKED QUESTIONS (“FAQs”)

JIO CRICKET PLAY ALONG

ABOUT THE GAME & REGISTRATION
  • 1. What is Jio Cricket Play Along?

    Jio Cricket Play Along is an exciting concept which allows you to play a cricket play-along game during IPL Cricket Matches scheduled for broadcasting from April 9, 2021 to May 31, 2021. Jio Cricket Play Along will allow you to answer what will happen ball-by-ball in sync with the Match broadcast. Correct answers will enable you to earn points. Additionally, you can answer special questions and earn points by selecting the correct answers. Jio Cricket Play Along is not available for users residing in the state of Sikkim, Nagaland and Andhra Pradesh as per respective state laws.
  • 2. How do I access Jio Cricket Play Along?

    Jio Cricket Play Along can be accessed on below platforms, only on Android and iOS devices:
    a)MyJio - You should download the latest version of MyJio App (available for Android on Play Store / for iOS on App Store for free). Once installed, click on JioEngage tab on home page of MyJio and you will see a banner for Jio Cricket Play Along. Click on the banner to start playing the game.
    If you are a Non-Jio User, you will have to confirm the OTP you will receive on your mobile before proceeding. OTP is generated as soon as you submit your details. In case it is not received, please check the number you have entered and click the ‘Re-send’ button. We would love for you to do this at least 30 minutes before the match broadcast starts so that you have enough time to get acquainted with the format, select your preferred language and commence answering the game.
    b) JioTV - You should download the latest version of JioTV App (available for Android on Play Store / for iOS on App Store for free). Once installed, click on JioEngage tab on side menu of JioTV and you will see a banner for Jio Cricket Play Along. Click on the banner to start playing the game.
    Register using Jio mobile number or Jio ID. In case you have registered using the Jio ID, the mobile number associated with such Jio ID shall be will be used to identify you as a Participant. Please note that you would need a valid Jio mobile number only which should be associated with Jio ID to login JioTV on android / iOS and access PAG.
  • 3. What should I do if I am not able to access the MyJio App / JioTV App on my smart phone device?

    If you are unable to access MyJio App / JioTV App, please follow the below steps:
      • Check whether you have data connectivity. It is possible that you might not be able to access the App because of poor data connectivity.
      • Update the latest version of the MyJio App / JioTV App from the Play Store / App Store
      • Force close the MyJio App in your device
      • Clear Cache / cookies from Settings -> Apps -> MyJio / Jio TV
      • Open MyJio App once again
  • 4. Can anyone play Jio Cricket Play Along?

    Only Eligible Participant as per the T&Cs are permitted to participate in Jio Cricket Play Along.
PER BALL QUESTIONS
  • 5. How much time will I get to answer per ball questions?

    There will be a stipulated time allowed to answer all questions and such time may vary for different questions which shall be indicated on your device screen.
  • 6. How will I know my answer has been recorded?

    There will be a stipulated time allowed to answer all questions and such time may vary for different questions which shall be indicated on your device screen.
SELECTING ANSWERS FOR SPECIAL / THIRD UMPIRE / POLL / PREMATCH QUESTIONS
  • 7. What are Pre-Match, Special, Poll and Third Umpire Questions?

      • Special questions are general questions based on IPL asked to the users to test their cricket knowledge. These questions can be asked anytime during the match.
          • Pre-Match Questions are questions asked before the Match starts and these questions can be answered only until match starts.
          • Third Umpire Question is question asked in on decision of off-field umpire who makes the final decision in question referred to him by the two on-field umpires.
          • Poll Questions are questions asked to take opinion of users on Cricket and can be answered till the event is live.
  • 8. How much time will I get to answer the question?

    In part, it is to keep the spirit of the game alive, and in part, it is to ensure that everybody gets a level playing field. A countdown timer will be depicted for answering each question.
  • 9. The colour of answer option selected did not change, would my answer be recorded?

    Unfortunately no, once the colour changes, it tells us that you have submitted that answer and the same gets recorded at our end.
  • 10. I missed a question, can I give an answer to it at a later time?

    No, the questions displayed on Jio Cricket Play Along will be available for answering, as per the countdown timer. If you missed the question at the time it was displayed, then you can wait for the next question to answer and possible score points.
POINTS COMPUTATION
  • 11. Which score will be referred to for computation of points?

    The scores maintained by the official scorekeeper of the Match will be considered as final.
  • 12. How are you calculating my points?

    a) You will be awarded points in the following manner:

    Question Type

    Points Per Question

    Criteria for Points Award

    Dot*

    10

    Correct Answer

    1,2,3*

    20

    Correct Answer

    4,6*

    30

    Correct Answer

    Out*

    50

    Correct Answer

    Pre-Match per Question

    50

    Correct Answer

    Third Umpire

    100

    Correct Answer

    Poll Question (On Attempt)

    100

    On Attempt

    Special Question

    100

    Correct Answer


    *These points shall be doubled during Powerplay overs when opted by User.
    b) User will also be awarded Points and Prizes for participation in JCPA as below:

    Day

    Points / Prizes

    Day

    Points / Prizes

    Day

    Points / Prizes

    Day

    Points / Prizes

    1

    100

    14

    300

    27

    600

    40

    900

    2

    Prize

    15

    Prize

    28

    Prize

    41

    900

    3

    Prize

    16

    300

    29

    700

    42

    Prize

    4

    150

    17

    350

    30

    700

    43

    950

    5

    Prize

    18

    Prize

    31

    Prize

    44

    950

    6

    150

    19

    400

    32

    750

    45

    950

    7

    Prize

    20

    400

    33

    750

    46

    Prize

    8

    200

    21

    Prize

    34

    800

    47

    1000

    9

    200

    22

    500

    35

    Prize

    48

    1000

    10

    250

    23

    500

    36

    800

    49

    1000

    11

    Prize

    24

    550

    37

    850

    50

    Prize

    12

    250

    25

    Prize

    38

    Prize

    51

    Prize

    13

    300

    26

    600

    39

    900

    52

    Prize


    c) You may also earn 50 Points by watching the entire video advertisements made available inside ‘Watch and Earn’ tab on PAG homepage and/or by clicking on the link as may be embedded and made available in the such video advertisements, by the Company at its sole discretion from time to time. You can view a maximum of five (5) video advertisements only in a day under ‘Watch and Earn’ tab.
  • 13. My points are not getting updated / there is an error in the points that I can see.

    You earn points basis the correct answers that you give. After each correct answer, the points get added to your account and will be visible on the top right hand corner while playing the game. The points are mapped to your mobile number. In case you are playing with a different mobile number, the point accumulation will start afresh.
  • 14. I am not a Jio Customer, will I get the same points as a Jio customer?

    Yes, you will get the same points.
LEADERBOARD
  • 15. My name is on the Leaderboard, why have I not won a prize?

    The Leaderboard displays the top 50 names with the highest points. The Leaderboard is purely indicative and does not affect the winner determination process. We will consider you basis Points maintained by official scorekeeper, rather than the leaderboard.
  • 16. I have the same points as someone else, but my name is not on the Leaderboard. Does that have any implication?

    The Leaderboard only displays the top 50 names with the highest points. Please note that this does not affect the winner determination process.
DAILY CHALLENGES
  • 17. What are Daily Challenges in Jio Cricket Play Along?

    You can earn coupons / prizes on completing 7 Daily Challenges made available during the game. You may be asked to predict certain per ball questions, fours, dots, etc. correctly or may be answer poll / special questions, etc. as part of Daily Challenges.
GENERAL
  • 18. Are there any Bumper Prizes? How can I win them?

    Yes, Bumper Prizes are available for each match, each week and complete season as and when made available by the Company subject to T&Cs. Match Bumper shall be awarded to user/s selected on random basis who would complete all the 7 daily challenges of the match. Weekly and Season Bumper shall be awarded to selected user/s who would score highest points in a particular week and complete season respectively. We will consider your Points maintained by official scorekeeper to award Bumper Prizes.
  • 19. How will I know if I am the Bumper Prize Winner?

    Our team will compute the winner of each category of Bumper Prize from the list of all eligible participants and shall inform the Winner.
  • 20. Can I tell my friends that I am playing Jio Cricket Play Along?

    Absolutely!! We would be thrilled if you do that. You can do that if you are a Smart Phone user. You can select 'Share' icon and let your friends know that you are enjoying Jio Cricket Play Along game.
  • 21. What happens if the network connection breaks or I get a call or SMS or have poor data connectivity while I'm playing the game?

    If you get a call or SMS while playing, do not exit the MyJio / JioTV App, but continue playing after your call has ended. However, there may be questions whose timer may have been ended, in which case you will need to wait till the next question is asked on the game. In the event network connection breaks for any reason, you may not able to play the questions. Please remember to stay in an area with a good data connectivity when playing this game! And do try and avoid lifts, basements, tunnels and any other area where data connectivity could be poor!
  • 22. If I change my phone number, can I continue to play the game?

    Your phone number is your identity in the MyJio / JioTV App and Jio Cricket Play Along Game. A different phone number would mean you are a new participant to the Game. So, to maximise your points, stick to one phone number! And don’t play with another person's phone number.
  • 23. How do I give you feedback about the Jio Cricket Play Along?

    That’s really sweet of you!! You can provide your valuable feedback from the Feedback section under Settings Page. You can also email us at jioengage@jio.com.

SUPERSQUAD

ABOUT THE GAME
  • 1. What is SuperSquad?

    SuperSquad is a skill based fantasy sport game which allows you to play fantasy cricket by creating virtual teams to participate in Brand Rooms to win exciting prizes daily. SuperSquad is not available for users residing in the state of Sikkim, Nagaland and Andhra Pradesh as per respective state laws.
  • 2. How do I play SuperSquad?

    You can enter a Brand Room by spending stipulated room fees in the SuperSquad (“P”). On joining a Brand Room, a Participant can create his team of 11 players by spending stipulated player costs in the SuperSquad (“C”).
    A total of 1000 Ps on first day, 100 Ps on each subsequent day shall be allocated to you. Also, 100 Cs will be allocated to you for each Brand Room joined by you. P’s can also be earned by answering toss question correctly and on-field performance of the players in team. You can create only one SuperSquad Team per Brand Room. Final scores, ranks and winners are declared after the end of the official match.
  • 3. How do I select my team?

    Creating a team on SuperSquad is very simple, you can create your team after joining the Brand Room you want. Once you click on ‘Join Room’ button, you will be required to select 11 players (1 Wicket-keeper, 3 Batsman, 3 All-rounders, 4 Bowlers) with a minimum of three (3) players and maximum of eight (8) from each playing team.
  • 4. Can I join in more than 1 Brand Room?

    Yes, you can participate in more than 1 Brand Room of your choice until the Match starts and before the seats available in such Brand Room are exhausted.
  • 5. I have spent my entire budget before selecting all players of my fantasy team. How do I complete my team?

    You can create your team within budget of 100 Cs allocated to you. You have to select all 11 players in your team in such combination that overall Cs utilized are within the allocated budget.
  • 6. What is the use of Captain and Vice-captain in a team?

    Captain and Vice-Captain of your team earns you extra SuperSquad Points. The player chosen as the Captain and Vice-Captain of the your team is awarded 3 times and 2 times of the SuperSquad Points earned by other players of your team basis their on-field performance.
  • 7. When do SuperSquad Points gets updated?

    The SuperSquad Points usually gets updated every minute, however, the final scores and rank are calculated after completion of the Match. The SuperSquad Points and Ranks are subject to audit and verification.
SUPERSQUAD POINTS COMPUTATION
  • 8. Which score will be referred to for computation of SuperSquad Points?

    The scores maintained by the official scorekeeper of the match will be considered as final.
  • 9. How are you calculating my SuperSquad Points?

    SuperSquad Points are awarded to players in your team while they score Runs, take catches and wickets which gets added to your total team score. You score additional SuperSquad Points for few events like player in your team hitting a Six, scoring a century or half century, etc.
  • 10. My SupeSquad Points are not getting updated / there is an error that I can see.

    We try to update SuperSquad Points every minute based on real-time performance. The SuperSquad Points are mapped to your mobile number. In case you are playing with a different mobile number, the SuperSquad Point accumulation will start afresh.
  • 11. I am not a Jio Customer, will I get the same SuperSquad Points as a Jio customer?

    Yes, you will get the same SuperSquad Points.
ROOM LEADERBOARD
  • 12. My name is on the Room Leaderboard, why have I not won a prize?

    The Room Leaderboard displays only the top 50 names with the highest team score. Room Leaderboard is purely indicative and does not affect the winner determination process. We will consider you basis the SuperSquad Points maintained by official scorekeeper, rather than the leaderboard.
  • 13. I have the same SuperSquad Points as someone else, but my name is not on the Room Leaderboard. Does that have any implication?

    The Room Leaderboard only displays the top 50 names with the highest team score. Please note that this does not affect the winner determination process.