This Cadbury Dairy Milk Silk How Far Will You Go For Love Campaign (hereinafter referred to as "Campaign") is an initiative of Mondelez India Foods Private Limited having its registered office at Unit No 2001, 20th Floor, Tower-3 Wing-C, One International Center (foremerly known as Indiabulls Finance Centre), Parel, Mumbai - 400 013 (“Mondelez”). Please read these terms and conditions ("T&Cs") before participating in this Campaign.

Participation in this Campaign is voluntary. You agree that, if you chose to participate in this Campaign, you will be bound by these T&Cs and you acknowledge that you satisfy all Campaign eligibility requirements as provided herein below.

Mondelez has engaged with Jio Platforms Limited (“Jio”) to organize and run the Campaign (hereinafter referred to as “Campaign Partner”) which shall be hosted on JioEngage platform on MyJio application (hereinafter referred to as “JioEngage”).

Mondelez has partnered with Qwikcilver Solutions Pvt Limited (“Qwikcilver”) to facilitate the redemption of Amazon coupons offered as part of the campaign. Jio and Qwikcilver are hereinafter together referred to as “Execution Partners”).

For the purposes of these T&Cs, wherever the context so requires "You" or "Your" shall mean any natural person who is a participant in the Campaign and "We" or "Our" or “Us” or “Mondelez” shall mean Mondelez India Foods Private Limited.


You need to fulfil the following eligibility criteria to participate in the Campaign:

(i) You need to be a natural person;
(ii) You should be an individual legal resident of the Republic of India;
(iii) You should be of an age 18 years or above at the time of entry into the Campaign;
(iv) You shall be legally competent to enter into binding contract under the applicable laws of India.

Certain sections of this Campaign as specified below in the T&Cs shall not be available in the state of Tamil Nadu and Sikkim in view of the provisions of the Tamil Nadu Prize Scheme (Prohibition) Act, 1979 and The Sikkim Online Gaming (Regulation) Act, 2008 (Sikkim Statute).

All who fulfil the eligibility criteria to participate in the Campaign shall individually be referred to as “Participant” and collectively as “Participants”.

Our or Campaign Partner’s or Execution Partner’s and their respective employees, their immediate family members (spouses, domestic partners, parents, grandparents, partners, children and grandchildren), and their affiliates, advisors, advertising/ Campaign agencies are not eligible to participate or avail any benefits under the Campaign.


a. This Campaign will commence from 12:00 AM on 7th Feburary 2021 and end at 11:59 PM on 14th Feburary 2021 ("Campaign Period"). Any entries before or after the Campaign Period will not be considered. We reserve our right to cancel/modify/extend the Campaign Period or the T&Cs applicable to this Campaign as per our discretion and without giving any prior notice to You. No claims/questions shall be entertained in this regard.

b. In order to be eligible for the Campaign, during the Campaign Period, you must visit My Jio App.

c. Further, You must follow the following steps to participate in the Campaign

(i) Participants who do not have the My Jio app installed on their phone will have to download it from the Android Play Store/ App Store, as applicable and data charges and expenses of the same will be borne by the participant. Jio mobile SIM customers (users) will be automatically logged into MyJio App. Non-Jio users will have to complete the registration through an OTP process. OTP is generated as soon as you submit your Mobile number. In case it is not received, please check the number you have entered and click the ‘Re-send’ button.
(ii) If You have seen the notifications/ advertisement or otherwise come across the Campaign Banner on JioEngage, MyJio, Jio TV or Jio Cinema, You are required to click on the Campaign banner which will lead to the Campaign page under JioEngage on My Jio (“Banner”).
(iii) You will see a visual of loading screen which will be on screen for couple of seconds.
(iv) You will then come on the home screen which will have two sections (a) Get inspired section with ‘Watch Now’ tab and (b) How far will you go for love with ‘Play Now’ tab:
o On clicking any of the tab, You will be asked to give acceptance of these T&Cs and declaration of your citizenship and age.

o Clicking the ‘Watch Now’ tab under ‘Get Inspired’ section, You will get to see 7+ brand videos. The aim of this section is to give inspiration ideas for “what to do for your valentine” .

o Clicking the ‘Play Now’ tab under “How far will you go for love” section, You will enter a task game. The task will start with participant having to in a limited time duration, identify an object in the picture correctly and unscramble the words shown below in connection with the object in the picture. Each of these words will form a part of a message. At the end, irrespective whether the correct words were identified by the Participant, he /she will be shown a greeting card with the complete message.The participant then needs to select the color of the card from available options shown on screen and enter the sender and receiver’s name in the greeting card. Participant then needs to click on ‘Create Card’ button to view the card and then he/she can either share the card with their loved one and/or download the card. By participanting in this Campaign and entering the receiver’s name in the greeting card, Participant is deemed to have obtained consent from the receiver for using, sharing and processing their personal data i.e. name as well as providing his/her own name for the purpose of the greeting card.

Please note that ‘Play Now’ tab will not be enabled for Participants whose location is captured as Sikkim or Tamil Nadu. Although they can watch the videos published in ‘Get Inspired’ section.

(v) Each day for the Campaign Period there will be different words to be unscrambeled and hence different greeting card to be shared and/or downloaded;

d. Entries through JioEngage:
(i) Jio shall furnish to Mondelez, data provided by the Participants, relevant only to the entry submitted by the Participant, and the Participant hereby expressly consents to the sharing of any such data to Mondelez and/or Execution Partner.
(ii) Mondelez and Jio and/or its affiliates accepts no liability and shall not be responsible and/or liable in any manner whatsoever in case the Participant is unable to submit his/her entry due to failure on the part of the telecom operator, facility provider, device compatibility etc., or due to capacity constraints.
(iii) All attempts will be made by Jio to protect the data submitted to it by a Participant from loss and corruption, but in the event such data loss happens, Jio may have to continue with whatever data is available, or in any other manner as it may deem reasonable. Mondelez and Jio should not be held responsible for any loss of data or the action taken on account of the same. Mondelez and Jio and/or its affiliates will not be held responsible to make good any such loss or dissatisfaction on account of such loss.
(iv) Jio will take reasonable efforts to ensure that there is no security breach at its end in the course of conduct of submission of entry for the Campaign and/or that there is no data / entry loss and/or any other loss at its end. However, in the event of a security breach and/or data/ entry loss and/or any other loss for any reasons whatsoever, Mondelez and Jio and/or its affiliates will not be responsible or liable in any manner whatsoever for any loss on account of any such instances as may be sustained by the Participant. Mondelez and Jio shall have the right at all times to exclude or disregard any entries submitted during any period where a security breach or data/entry loss or any other loss occurs.
(v) Participant acknowledges that all possible issues may not have been identified by Jio and/or its affiliates and associates and/or JioEngage and agrees not to hold liable Mondelez and Jio and/or its affiliates and associates and/or JioEngage for the application, network, process, technical or any other failures.
(vi) By participating in the Campaign through JioEngage under MyJio, the participant hereby accepts and agrees MyJio’s privacy policy available at www.jio.com.
(vii) Participant also authorizes Jio to collect his/her personal information including name, address, mobile number and other biographical information. Personal information of the Participant will be collected, processed, shared and stored in accordance with Jio’s privacy policy available at www.jio.com.
(viii) Jio and/or its affiliates accepts no liability whatsoever regarding (i) Cadbury Silk Pack, product quality, packaging; (ii) suspension of the Campaign by Mondelez; (iii) criteria for determination of the winner(s) and (iv) any other redressal of grievances, suggestions and/or concerns from the Participants except ‘Additional Data Voucher’ (hereinafter defined below). Any and all such grievances, suggestions and/or concerns with regards to the conduct, or any other activity in relation to the Campaign, can be directed towards Mondelez at 1800227080 not later than 7 days from the completion of the Campaign. All grievances pertaining to ‘Additional Data Voucher’ can be directed towards Campaign Partner at 18008899999 not later than 7 days from the expiry of the Campaign Period. Failure to do so is tantamount to the expiry of any claims in connection with the Campaign / Prizes submitted by a person. It shall not be open for the Participant to require audit or verification of the information, data or any other criteria, process or system adopted by Jio.


There are total of 5100 Prizes that will be sponsored by Mondelez under this Campaign, for participants who are declared a winner by us and complies with our T&Cs. Each participant would be eligible to win only if he/ she has participated in the Campaign in the manner provided under the 'Details of the Campaign and How to Enter' section given in this T&Cs. Subject to these T&Cs, the Prizes will be delivered to the winners by Campaign Partner. Below are the Prizes available on offer during the Campaign Period:

a. Additional 1GB Data Voucher(s):
(i) “Additional 1 GB Data Voucher(s)” shall mean additional data packs of RJIL with denominations as 1 GB respectively.
(ii) During the Campaign Period, Participant(s) who have achieved a 100% score in the unscramble quiz (i.e.; all words in a message identified correctly in one session) and have successfully shared and/or downloaded the card, shall stand a chance to win Additional 1 GB Data Voucher(s) of RJIL (“Eligible Data Participants”).
(iii) 5,000 Eligible Data Participant(s) may be determined as Data Prize Winners each day as “Data Prize Winner(s)” on first come first serve basis and award Additional 1 GB Data Voucher. Mondelez reserves the right to determine any number of Eligible Data Participant(s) as “Data Prize Winner(s)” at its sole discretion without any prior intimation.
(iv) Participants can participate multiple times in a day. However on achieving a 100% score and successfully sharing and/or downloading the greeting card, a participant shall be eligible to win Additional 1 GB Data Voucher only once in a day, every day during the Campaign Period.
(v) Additional 1 Data Voucher won will get reflected in “My Winnings” tab under ‘Prizes’ section of the Campaign under MyJio App. However, such Additional 1 GB Data Voucher will be credited to the account to Data Prize Winner only if such Data Prize Winner is an active subscriber of telecommunication services of RJIL and has used such registered mobile number of RJIL to participate in the Campaign.
(vi) Special Terms and Conditions applicable for Additional 1 GB Data Voucher are given in Annexure 1.

b. Bumper Prize(s):
(i) “Bumper Prize” shall mean INR 500 worth Amazon Pay Gift Card.
(ii) During the Campaign Period, Participant(s) who have achieved a 100% score in the unscramble quiz (i.e.; all words in a message identified correctly in one session) and have successfully shared and/or downloaded the card on all 8 consecutive days from 7th Feburary to 14th Feburary, 2021, shall be stand a chance to win INR 500 worth Amazon Pay Gift Card (“Eligible Bumper Participants”).
(iii) Mondelez will determine such 100 Eligible Bumper Participant(s) during the Campign Period on ‘first come first serve’ basis as “Bumper Prize Winner(s)” and award INR 500 worth Amazon Pay Gift Card. Mondelez reserves the right to determine any number of Eligible Bumper Participant(s) as “Bumper Prize Winner(s)” at its sole discretion without any prior intimation.
(iv) Each Eligible Bumper Participant can win only one Bumper Prize during the Campaign Period.
(v) Bumper Prize won will get reflected in “My Winnings” tab under ‘Prizes’ section of the Campaign.
(vi) Special Terms and Conditions applicable for INR 500 worth Amazon Pay Gift Card are given in Annexure 1.


Odds of winning depend on the number of eligible entries received. Eligible entries are ones that satisfy the eligibility criteria outlined above and follow the steps outlined in the "Details of the Campaign and the How to Enter" section given in this T&Cs.

Prizes remaining unexhausted during a particular day during the Campaign Period may be carried forwarded to subsequent days of the Campaign Period for distribution to Participants at the sole discretion of Mondelez without any prior intimation.

Mondelez may also award additional Prizes over and above the count mentioned in these T&Cs considering the performance of the Campaign, number of Participants landing on the Campaign page, or any other reason whatsoever.


(i) Mondelez may, in its sole discretion, change the T&Cs or cancel the Campaign at any time; or modify, terminate, or suspend the Campaign should viruses, worms, bugs, unauthorized human intervention, government restrictions or other causes that are beyond our control that corrupt or impair the administration, security, fairness or proper play of the Campaign or submission of entries.

(ii) Users acknowledge and agree that Mondelez and/or Campaign Partner on a best effort basis will identify the location of the users. However Mondelez and/or Campaign Partner do not guarantee 100% accuracy for such identification of the user’s location. Mondelez and/or Campaign Partner shall not be responsible for any inability of the Participants to participate in the Campaign or non-distribution of Prizes to the eligible Participants attributable to the tracking(i.e.; if location is identified to be in the state of Sikkim and / or Tamil Nadu). The Participants are at all times required to provide true declaration regarding the state they reside in.

(iii) Mondelez and Jio shall not be responsible for (including but not limited to): (a) any SPAM generated messages; (b) any SMS message delivery failures; (c) lost, misdirected, late, incomplete, or unintelligible entries or for inaccurate entry information, whether caused by You or by any of the equipment or programming associated with or utilized in the Campaign, or by any technical or human error that may occur in the processing of entries; (d) any printing or typographical errors in any materials associated with the Campaign; (e) any technical or operational issue in the JioEngage and/or MyJio restricting or preventing your participation in the Campaign or availment of your Prize; (f) any error in the operation or transmission, theft, destruction, unauthorized access to, or alteration of, entries, or for technical, network, telephone, computer, hardware or software, malfunctions of any kind, or inaccurate transmission of, or failure to receive any entry information on account of technical problems or traffic congestion on the internet or at any website; (g) injury or damage to Your or any other computer or mobile resulting from downloading any materials in connection with the Campaign; (h) other conditions beyond Our reasonable control.

(iv) Mondelez in our sole discretion reserves our right to exclude You from Campaign and/or not to attribute the Prize, and/or to cancel all or part of the Campaign, without any liability on our part, if We believe You have (a) breached any of these T&Cs; (b) acted or have the intention of act in a dishonest or fraudulent manner, or in bad faith; (c) tampered with the entry process or the operation of the Campaign; (d) acted in an unsportsmanlike or disruptive manner or with intent to annoy, abuse, threaten or harass any other person.

(v) If Your entry is incomplete or if You use robotic, automatic, programmed or similar entry methods, your entry will be void. The authorized subscriber of MyJio account used to enter the Campaign at the actual time of entry will be deemed to be the participant and must comply with these T&Cs in the event of a dispute as to entries submitted by multiple users having the same MyJio account. The authorized account subscriber is the natural person who has successfully signed in to their MyJio application account. No benefits greater than those described in these T&Cs shall be awarded.


(a) Participation in this Campaign is at your sole discretion and on a voluntary basis.

(b) Mondelez, its Campaign Partners and their associates, affiliates, directors, officers, agents, representatives shall not be responsible or liable for failure by the winner to redeem the Prize.

(c) You agree that all decisions taken by Mondelez and/or Campaign Partners related to the Campaign are final and binding on You. Failure by Us to enforce any of these T&Cs in any instance shall not be deemed to be a waiver of the T&Cs and shall not give rise to any claim by any person.

(d) We will not be liable for any costs incurred by You in connection with Your participation in the Campaign. We will not liable if the Participants do not have mobile phones that support the Campaign.

(e) Announcements and information about the Campaign shall be posted on JioEngage tab under MyJio – please refer to the T&Cs section and My Winnings for any details.

(f) If you are dissatisfied with the Campaign or the Campaign rules and/or any content or any requirements of the Campaign form, the materials available related thereto, or with these T&Cs, his/her sole and exclusive remedy is to not participate in the Campaign.

(g) If a person chooses to access this Campaign from outside India, he/she shall do so on his/her own initiative and shall be responsible for compliance with applicable local laws of the country.

(h) All users of JioEngage and / or MyJio who are smart phone users (Android / iOS) are allowed to participate in this campaign and it is not restricted to Jio subscribers only. This Campaign is not available for Jio Phone users.

(i) Prizes won by the Winner under this Campaign are non-transferrable.

(j) All applicable taxes resulting from acceptance of Prize(s) shall be the responsibility of Winners.

(k) Neither Mondelez nor the Campaign Partners are propagating breaking social distancing norms or government directives.


All right, title and interest, including but not limited to the intellectual property rights, in the promotional material(s) and all Campaign related material shall vest solely and exclusively with Mondelez at all times. All material submitted in connection with the Campaign by the Participant (whether written, electronic or visual form, or a combination of those) or any photographs linked to your participation in connection with the Campaign are assigned to Mondelēz and Jio upon participation and become the property of Mondelēz and Jio exclusively. Mondelēz and Jio may use the material in any medium in any manner it sees fit in connection with the Campaign. All intellectual property, including without limitation, any copyrights, trademarks, designs and know how (“Intellectual Property”) relating to Mondelez products shall belong to Mondelez. All Intellectual Property related to the Campaign, JioEngage and/or MyJio and those owned exclusively by the Execution Partners shall at all times continue to belong to the respective Execution Partners.


(i) Participants participating in the Campaign may be contacted by Us or Execution Partner for collection of further details for the purpose of operating this Campaign. The Participant shall be solely responsible for any errors in such information provided. You agree that for the purpose of operating this Campaign, We and Execution Partner may need to collect personal and/or sensitive personal information (“Personal Data”) from You. Such Personal Data will be used by Us and Execution Partner for the purpose of operating this Campaign. Providing Personal Information is voluntary; however, failure to provide such data shall result in your inability to participate in the Campaign. Participants eligible for a Prize give their consent to the collection and processing of such Personal Information. In addition to the above, please visit our Privacy Notice available at Annexure 2 to understand why we collect your Personal Data and what we do with it. Please note that your acceptance of these terms and conditions is deemed to signify your agreement to the Privacy Notice as well and the necessary consent to what we might do with your Personal Data as described in the Privacy Notice. In addition to the privacy terms under this clause, Participants who choose to participate via the MyJio App, will be subject to the MyJio App privacy terms by virtue of using that platform.

(ii) We reserve the right to refuse to issue Prizes to the winners unless they provide their Personal Data necessary to release the Prize and to perform other activities to run the Campaign.

(iii) Participants authorize Execution Partners to use the Personal Data sent to the Campaign in connection with the Campaign.

(iv) By accepting these terms and conditions you also hereby give your consent to Mondelez or any other third party nominated by Mondelez to carry out profiling of your anonymized data made available through JioEngage and/or MyJio and for this reason transfer of your Personal Data to such third parties. Mondelēz and/or Campaign Partner will take the necessary measures to secure and keep safe, either directly or through third parties, any such information that You may have shared. In case of any grievance relating to storage of your Personal Data you may report the same by using any of the modes of raising complaints as provided on JioEngage and/or MyJio.

(v) It is important to remember that whatever You transmit or disclose can be collected and used by others or unlawfully intercepted by third-parties. No data transmission can be guaranteed to be 100% secure. While We strive to use commercially reasonable means to protect Your information, We cannot warrant the security of any information You transmit to us.

(vi) Your personal information may be retained and may continue to be used until: (i) the relevant purposes for the use of Your information described in this clause are no longer applicable; and (ii) We and/or Campaign Partners are no longer required by applicable law, regulations, contractual obligations or legitimate business purposes to retain Your personal information and the retention of Your personal information is not required for the establishment, exercise or defense of any legal claim.


This Campaign is subject to force majeure circumstances including without limitation, floods, natural disasters, war, act of terror, political unrests, technical snags, act of God, government restrictions or any circumstance beyond the reasonable control of Mondelēz/ Campaign Partner/ Execution Partner ("Force Majeure Event"). We / Campaign Partner / Execution Partner shall not be liable for any delay or adverse effect caused to the Participants in the Campaign including the winners as a result of a Force Majeure Event.


The courts of competent jurisdiction at Mumbai shall have sole and exclusive jurisdiction to determine any and all disputes arising out of, or in connection with the Campaign. Participation in the Campaign is unauthorized in any jurisdiction that does not give effect to all provisions of these T&Cs, including (without limitation) this clause.

Further all issues and questions concerning the construction, validity, interpretation and enforceability of these T&Cs, or the rights and obligations of the participants and/or Mondelez and/or Campaign Partner and/or Execution Partner shall be governed and construed in accordance with the laws of the Republic of India.


By participating in the Campaign, you give Mondelēz and/ or its affiliates irrevocable and unconditional permission to collect, use, store, transfer or other handle/process your Personal Data including your name, likeness, image, voice, and/or appearance as such may be embodied in any pictures, photos, video recordings, audiotapes, digital images, and the like, taken or made in relation to the Campaign and any promotions, events, or Campaigns to follow including to cover the Campaign and Your participation through various media including newspapers, radio television news channels, internet, point of sale materials, etc., and that You shall not raise any objection, protest or demur to such coverage or in this regard. These uses also include, but are not limited to illustrations, bulletins, exhibitions, videotapes, reprints, reproductions, publications, advertisements, and any promotional materials in any medium now known or later developed, including the internet. You acknowledge that you will not receive any compensation for any of the aforementioned use including use of Your pictures and hereby release Mondelez and/ or its affiliates and its agents and assigns from any and all claims which arise out of or are in any way connected with such use.


This Campaign is being made purely on a "best effort" basis and participating in this Campaign is voluntary. By participating in the Campaign, you will be legally bound hereby, to release from liability, and hold harmless Mondelez and any of its / their affiliates, employees or agents representing or related to Mondelez and its / their services/products for any matters in relation to this Campaign, including the Prizes or for any errors and omissions or any illegal acts by You or non-compliance with any Government directives. This release is for any and all liability for personal injuries (including death), property loss or damage, and misuse of the benefits/ Prizes offered under this Campaign, in connection with any activity or directly or indirectly, by reason of the acceptance, possession, or participation in the Campaign, even if caused or contributed to by our negligence. By participating in this Campaign, you agree to indemnify and/ or any of its respective officers/employees from and against all liability, cost, loss or expense arising out of acceptance of the Prize or participation in the Campaign including (but not limited to) personal injury and damage to property and whether direct, indirect, consequential, foreseeable, due to some illegal, negligent act or omission, or otherwise. You shall be liable for all the personal taxation that might arise out of the winnings from this Campaign and shall not hold Mondelez and/ or its affiliates responsible for payment of the same and/ or any dispute arising in relation thereof.


Mondelez is the Sponsor for the prizes and has defined the logic and eligibility criteria for the award of Prizes to the Participants. The Campaign shall be operated by the Campaign Partner this includes maintenance of the platform, receiving entries, drawing winners as per the logic shared and ensuring delivery of Additional 1 GB Data Voucher. The delivery of the Amazon Pay Gift Voucher will be managed by the Qwikcilver.

In the event of any dispute or complaint regarding Data Prizes or the Amazon Vouchers, the complaint should be addressed directly to Jio and Amazon respectively. Any complaints relating to the Campaign will be addressed to Mondelez India Foods Private Limited.


Special Terms and Conditions for INR 500 worth Amazon Pay Gift Card

1. This INR 500 worth Amazon Pay Gift Card (“Gift Card”) is issued by Qwikcilver Solutions Pvt. Ltd. (“Qwikcilver”) and co-branded with Amazon pay (India) Private Limited (Amazon Pay). You may use Gift Cards provided to you in the manner provided hereunder. By using a Gift Card, you are agreeing to and accept these terms and conditions.
2. This Gift Card will get reflected in “My Winnings” tab under ‘Engage’ tab of “MyJio” within 72 hours of completion of the Quiz and will be credited to the registered mobile number (Jio or Non-Jio) used to participate in the Campaign within 7 days from the date it gets reflected in “My Winnings” tab.
3. This Offer of issuance of Gift Card is on 14th Feburary, 2021.
4. Gift Card can only be redeemed till 2nd February, 2022.
5. All terms and conditions mentioned at below link shall apply to Gift Card:
6. Gift Card issued shall be subject to Amazon Pay Gift Card Restrictions mentioned at below link:
7. Frequently Asked Questions:


Special Terms and Conditions for Additional 1 GB Data Voucher

1. Additional 1 GB Data Voucher will get reflected in “My Winnings” tab under ‘Engage’ tab of “MyJio” and will be credited to the registered mobile number of RJIL used to participate within 7 days from the date it gets reflected in “My Winnings” tab.
2. The Offer shall be open for all Eligible Customers on and from 7th Feburary 2021.
3. Additional 1 GB Data Voucher is credited only if such registered mobile number has an active Base Plan / MRP Plan with a validity period. “Base Plan” / “MRP Plan” shall mean the current subscription plan of RJIL used by the Participant in the process of participating in this Campaign.
4. Where any applicable Additional 1 GB Data Voucher is credited during a Recharge Cycle period (“Recharge Cycle Period” shall mean the validity period of a Base Plan, starting from the date of activation of RJIL SIM, and subsequent periods of active date base plan), the benefits attached to such Voucher shall be limited to that Recharge Cycle period and any such benefits that remain unutilized at end of that Recharge Cycle period, will expire and be forfeited.
5. Additional 1 GB Data Voucher(s) is not transferable, nor can it be exchanged nor can it be varied and no cash payment in lieu of the same will be made. Mondelez, RJIL and /or Campaign Partner shall not be held liable for the failure of a Participant to utilize their Additional 1 GB Data Voucher.


Privacy Notice

Mondelez India Foods Private Limited

1. Preamble
At Mondelez India Foods Private Limited, we value your trust when sharing your personal data with us and recognize that you may be concerned about the information provided to us and about how we handle that information.

If you are reading this Privacy Notice (“Privacy Notice“) it is because you may have visited a Website, a Mobile App or any other place within any Social Media (all of them referred to hereinafter as “Sites”) operated by Mondelez India Foods Private Limited, Induri Farms Private Limited, CS Business Services (India) Private Limited or its affiliates, (“MDLZ” or “us” or “we“) directly or indirectly operated through a nominated third party on behalf of MDLZ or, because you may have contacted us directly by phone or in writing.

This Privacy Notice sets out the basis on which we use, store and Process your personal Data, as defined in more detail under Section 2A below (“Personal Data”) when you access our Sites or contact us.

2. MDLZ data Processing
MDLZ may collect, record, organize, structure, store, adapt, alter, retrieve, use, align or combine, index, disclose by transmission, profile, disseminate (collectively “Process”) your Personal Data which you provide or which we collect about you when you navigate or communicate through or participate or subscribe on our Sites for the purposes of advertising, supplying you with our products and services, running any schemes campaigns, conducting studies, surveys or researches, making contact with you for marketing or other commercial purposes, answering your inquiries regarding our products, facilitating your participation in our offers and promotions, handling any product complaints, profiling of your Personal Data and/or analyzing and improving the quality of our products or services.

Your access to and use of our Sites is subject to the terms and conditions of our Privacy Policy and all applicable laws. Your Personal Data Processing will be limited to what it is necessary in relation to the purposes above mentioned. We will be collecting your consent by opt-ins where required by local law, so that you have control on the information we Process and hold about you. Otherwise, we will only Process your Personal Data for the purposes specified in Section 2B below.

We usually Process your Personal Data in your location but, it may also be stored in systems based around the world and may be Processed by third party service providers acting on our behalf. These systems and providers may be based on territories that do not provide an equivalent level of protection over privacy as that enjoyed in your location. In that case MDLZ will use reasonable endeavors to provide for adequate technical and organizational measures to protect your Personal Data and ensure a level of safeguards that is reasonably equivalent to the one of the countries of origin. You can seek for further information and exercise your rights of access, rectification, cancellation, objection, and data portability in respect of your Personal Data, by clicking in our Contact Us feature.

We may change this Privacy Notice from time to time by posting an updated version of the Privacy Notice on our Sites. Please visit this Privacy Notice section to stay informed about how we Process your personal data.

For further information select the links:

What Personal Data do we collect from you? – Section A
Why do we Process your Personal Data? – Section B
How long do we retain your Personal Data? – Section C
Who might we share your Personal Data with? – Section D
International transfers of your Personal Data – Section E
How do we ensure the security of your Personal Data? – Section F
What rights do you have regarding the Personal Data we hold about you? – Section G
Social Media and Other Websites- Section H
How do we Process Children’s Personal Data? – Section I
Who is MDLZ’s Data Protection Officer? – Section J

A. What Personal data do we collect from you?

The type of information and Personal Data that we collect about you when you visit our Sites or interact with us may include the following:

- Personal details provided by you – such as but not limited to your name, age, gender, postal address and other contact details, such as your telephone number and email address, your requests, any complaints you may have and any other data we receive if you communicate with us via email, online or via social media, when you navigate our Sites and any other information you provide – for example, when you register with our Sites, sign up for our newsletters, participate in our offers and promotions, provide customer feedback, reply to surveys or purchase our products or services;
- Payment information – including data to make purchases, such as your payment account details, credit card and debit card numbers, expiration date, shipping and billing address;
- Account login information – including any information that is required for you to establish a user account, such as user name, password and security question and answer;
- Information collected automatically – including information about your computer, IP address, mobile operating system, browser, manufacturer and model of your mobile device, geolocation, preferred language, access time, and time spent that we may collect, for example, when we use in our Sites our own cookies or cookies owned by 3rd parties, web beacons and similar technologies that collect information about your use of our Sites or about your interaction with us by emails.

B. Why do we Process your Personal Data?

We Process your Personal Data for the purposes below and on any other lawful basis. Please know that insofar we already hold information about you, we may Process that information for the same purposes.

For legitimate commercial interests: we may Process your Personal Data (both on an aggregated and on an individual basis), for the purpose of advertising, marketing, running schemes and campaigns, conducting research or surveys, providing, personalising, measuring, improving and promoting our products and services, providing, understanding, improving, customizing and developing our Sites, creation and maintenance of a trusted and safe environment on Sites (such as complying with our legal obligations and compliance with our policies), profiling, making payments or for recording financial transactions and for analysing and improving the quality of our products or services, as well as, to understand you as a customer.
This also means that we analyse the information that you provide to us together with your use of our Sites or of our products and services and we Process all this information to improve the same and to give you a better user experience (for example, we analyse what web pages you visit, which products and services you use and like, how you use these products and services).

We may also Process your Personal Data, for legitimate commercial interests such as, to generate aggregated statistics about the users of our products and services; to assist in security and fraud prevention; for system integrity purposes; to remind you of your abandoned cart or send you an order confirmation; to facilitate our business operations, to operate company policies and procedures; to enable us to make corporate transactions, such as any merger, sale, reorganization, transfer of MDLZ assets or businesses, acquisition, bankruptcy, or similar event, to comply with our legal obligations; and for other legitimate business purposes permitted by applicable law, on which we would provide the relevant information at the time.

For the performance of the terms and conditions of a contract: to purchase our products or services or to develop a contest, competition or promotion in which you may have entered, to conduct the promotion and contact to you if you became a winner, to be able to answer to any information request performed using our Contact Us features.

We may also Process your information, where granted, for instance for marketing purposes and for tailoring our communications with you based on your profiles via email, SMS, other electronic means or otherwise. You can withdraw your consent any time; see “What rights do you have regarding the Personal Data we hold about you?”

To comply with our legal obligations, such as maintaining appropriate business records, handling complaints made to our customer service, managing product health, safety or quality complaints, complying with lawful requests by public authorities and with applicable laws and regulations or as otherwise required by law.

C. How long do we retain your Personal Data?

We will only retain your Personal Data for as long as it is necessary to satisfy the purpose for which it was provided by you or collected by us (for example, for the time necessary for us to answer queries or resolve problems).

We may therefore retain your Personal Data for a reasonable period after your last interaction with us. When the Personal Data that we collect is no longer required in this way, we destroy or delete it in a secure manner. We may, instead of destroying or erasing your Personal Data, make it anonymous so that it cannot be associated with or tracked back to you. In certain cases, we may have legal or regulatory obligations that require us to retain specific records for a set period of time.

D. Who might we share your Personal Data with?

We may share your Personal Data with:

- MDLZ entities. Your Personal Data could be shared between MDLZ companies that may Process your Personal Data as described in this Privacy Notice.
- Service Providers and Processors. We may engage third party vendors, agents, service providers, and affiliated entities to provide services to us on our behalf, such as support for the internal operations of our websites, Mobile Apps or online stores (including social media services providers, payment Processors, brand activation agencies, data analytics providers and third parties we use for sending your orders to your address, such as postal courier vendors) or for the technical Processing (for example, hosting services or data storage) or for customer relationship management services, as well as related offline product or promotional support services, (for example, competitions, sweepstakes and contests organizers, winner draws providers, events management agencies, prize or compensation packages vendors), for profiling purposes to understand customer behaviours and patterns and, other related services. In providing their services, they may access, receive, maintain or otherwise Process Personal Data on our behalf. Our contracts with these service providers do not permit use of your information for their own purposes, including their marketing purposes. Consistent with applicable legal requirements, we take commercially reasonable steps to require third parties to adequately safeguard your Personal Data and only Process it in accordance with our instructions.

- Partners. We may sometimes offer you a service or application in co-operation with partners (for example, co-sponsors or licensors, licensees or distributors of our branded products). We may therefore need to disclose your Personal Data to those partners. Consistent with applicable legal requirements, we take commercially reasonable steps to require third parties to adequately safeguard your Personal Data and only Process it in accordance with our instructions or as co-controllers. In those cases in which the disclosure of your Personal Data with third partners takes place based on your consent or your request to do so, where relevant, we will clearly notify you of the sharing, and you will have the choice not to participate or to otherwise object to such sharing.

- Third parties in case of legal requirement. We may also disclose your Personal Data if we believe we are required to do so by law, or that doing so is reasonably necessary to comply with legal Processes; when we believe necessary or appropriate to disclose Personal Data to law enforcement authorities, such as to investigate actual or suspected fraud or violations of law, breaches of security, or breaches of this Privacy Notice; to respond to any claims against us or our personnel; and, to protect the rights, property, or personal safety of MDLZ, our customers, employees, contractors or the public.

- Third Parties in case of a corporate transaction. In addition, information about our customers, including Personal Data, may be disclosed as part of any merger, sale, reorganization, transfer of MDLZ’ assets or businesses, acquisition, bankruptcy, or similar event.

E. International transfers of your Personal Data

The global nature of our business means that your Personal Data may be disclosed within the Mondelez International group.

We also use some third-party suppliers to help us provide business services. These third parties may have access to or host your Personal Data but will always do so under our instructions and subject to a contractual relationship. When these third parties are located in territories which may not offer an equivalent level of protection to privacy as that applicable within your country, we will take reasonable steps to verify that your Personal Data receives a reasonable level of protection.

F. How do we ensure the security of your Personal Data?

We use a variety of physical, technical and administrative security standards, technologies and procedures to help protect your Personal Data from loss, misuse, alteration, destruction or damage to an appropriate level depending on the sensitivity of the information.

We take steps to limit access to your Personal Data to those persons who need to have access to it for one of the purposes listed in this Privacy Notice. Furthermore, we use reasonable efforts to ensure that any third party Processing your Personal Data equally provide for confidentiality and integrity of your data in a secure way

G. What rights do you have regarding the Personal Data we hold about you?

You have the following rights:

- to obtain a copy of your Personal Data together with information about how and on what basis that Personal Data is Processed;
- to rectify inaccurate Personal Data (including the right to have incomplete Personal Data completed);
- to request that we erase your Personal Data in limited circumstances;
- to request that we restrict Processing of your Personal Data where: (a) the accuracy of the Personal Data is contested; (b) the Processing is unlawful, but you object to the erasure of the Personal Data; (c) we no longer require the Personal Data for the purposes for which it was collected, but it is required for the establishment, exercise or defense of a legal claim; or (d) you challenge the Processing which is justified on the basis of a legitimate interest.

In case you may have a complaint about how we Process your Personal Data, you can Contact Us.

If you have any question regarding the Processing of your Personal Data, this Privacy Notice or if you wish to exercise any of the above-mentioned rights, please contact us by referring to the Contact Us section below. You may revoke your consent for receiving newsletter or marketing communications at any time, free of charge by following the instructions in any marketing communication. You can also control these preferences in your profile settings, where applicable.

H. Social Media and Other Websites

When you participate in any of our MDLZ profiles or wherever MDLZ is present in any of the various social media forums like Facebook, Twitter, Yammer, Pinterest, Instagram, LinkedIn, Youtube, etc., you should be familiar with and understand the tools provided by those sites that allow you to make choices about how you share the Personal Data in your social media profile(s).

For these forums the privacy practices or policies of these third parties apply, so we encourage you to read the applicable privacy notices, terms of use and related information about how your Personal Data is used in these social media environments.

Subsequently our Sites may contain links to third-party websites; if you follow these links, you will exit our websites and mobile applications. While these third-party websites are selected with care, MDLZ cannot accept liability for the use of your Personal Data by these organisations. For more information and details, please consult the Section Data Privacy Notices of third parties and the privacy statement of the website you are visiting (if such a statement is provided).

I. How do we Process Children’s Personal Data?

In general terms, our Sites are not intended to persons under 18 years old as under law they are deemed to be in a capacity to provide valid consent Any time persons under the said age access the Site, should provide a parent/guardian’s consent before providing any Personal Data to us to the website. If we determine upon collection that a user is underage and has not provided a parent/guardian’s consent before providing any Personal Data, we will not use or maintain his/her Personal Data without the parent/guardian’s consent. Without such consent, though, the relevant person under the age may not be able to participate in certain activities. However, in certain circumstances, we may maintain and use such information (in accordance with the rest of this Notice and applicable law) in order to notify and obtain consent from the parent/guardian and for certain safety, security, liability and other purposes permitted under applicable law. A parent/ guardian can review, remove, change or refuse further collection or use of their child’s Personal Data by contacting us by referring to the Contact Us section below, including child’s name, address and e-mail address.

J. Contact Us

If you have questions, general concerns about the Processing of your Personal Data, or any data protection issue, you may write to suggestions@mdlzindia.com or at our address: Mondelez India Foods Private Limited, Unit No. 2001, 20th Floor, Tower-3 (Wing C), One International Center, Parel, Mumbai, Maharashtra, Pincode – 400013